Until further notice, Na Hoku is only able to accommodate orders for items and sizes in available stock. Please be advised that orders requiring Pearl mounting, sizing, or engraving may be delayed. Special orders will require longer than usual fulfillment times.
You will be notified if your order is subject to delay. Mahalo for your patience.

DUE TO THE IMPACT OF COVID-19, THE CITY AND COUNTY OF HONOLULU HAS ISSUED A STAY AT HOME, WORK FROM HOME ORDER UNTIL APRIL 30, 2020. Na Hoku Customer Service is still available to assist you by calling 1-800-260-3912 or by contacting us at CustomerService@Pearl-Factory.


You can reach Customer Service directly by calling 1-800-260-3912 or by sending an Email to CustomerService@Pearl-Factory.com.

Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.

Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM (Hawaiian Standard Time). Voice and email messages received when our offices are closed will be promptly addressed during regular business hours.

Our website also offers answers to several FAQs.

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